Need help? Choose a support option

Bilingual helpdesk for Quebec businesses. Open a ticket, start remote help, or call us for urgent issues.

Open a Ticket

Best for standard requests (new user, software install, printer issues, etc.).

Submit a Ticket

Start Remote Help

A technician may ask you to download our secure remote tool.

Download Remote Tool

Call the Helpdesk

For urgent issues or if you cannot access email.

Call 514‑970‑5667

Submit a Support Ticket

Tip: Include screenshots and exact error messages. If attachments are required, you can also email support@protectionordinateuras.com.

Please enter your first name.
Please enter your last name.
A valid email is required.
Please enter your company name.
Please select an issue type.
Please set a priority.
Please add a short subject.
Please describe the issue.
Email Instead

Support Hours

  • Mon–Sun 09:00–22:00
After‑hours on‑call available with SLA.

Contact

Service Status

Check our status page for ongoing incidents and maintenance windows.

Remote Support

If asked by a technician, download our tool and share your session ID.

Download Remote Tool

Quick Fixes & Self‑Service

Try your organization’s password reset portal if available. If MFA is lost (new phone), open a ticket and choose Account / Access so we can re‑register your device.

Check status.html for tenant issues. Then try: 1) restart Outlook, 2) verify you’re online (bottom bar), 3) reboot the computer, 4) log out/in to M365.

Move closer to an access point and disconnect/reconnect. If multiple users are affected, set Priority to High and include your location and time of day.

Do not click links or attachments. Report it in Outlook (Report Message add‑in) or forward to support@protectionordinateuras.com. We’ll investigate and block senders if needed.

SLA & Response Targets

  • Critical – business down: triage ≤ 15 minutes; updates hourly
  • High – multiple users affected: first response ≤ 1 hour
  • Normal – single user: first response ≤ 4 business hours
  • Low – minor request: first response ≤ 1 business day
Request Full SLA
Helpdesk dashboard with ticket and SLA metrics