What is Managed IT?

Managed IT means we operate as your in-house IT team — without the overhead. Through our Remote Monitoring & Management (RMM) platform, we watch your systems around the clock, apply patches, respond to alerts, and deliver remote or on-site help as needed.

  • 24/7 monitoring & alerting across servers, endpoints, and network
  • Proactive patching (Windows/macOS & 3rd-party apps)
  • Helpdesk with same-day remote support and on-site dispatch
  • Asset lifecycle management (inventory, onboarding, retirement)
  • Executive reporting (uptime, incidents, patch status)

Business Outcomes

  • Predictable monthly cost
  • Less downtime and faster recovery
  • Happier, more productive employees
  • Accountability via SLA and monthly reports
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312
Endpoints under management
≤ 15 min
Avg first response (SLA)
4,892
Tickets resolved (12 mo)
100%
Monthly test restores

What’s Included

Monitoring & Patching

24/7 health checks, automated updates, 3rd-party patching.

  • Windows/macOS
  • 3rd-party apps
  • Driver/firmware (as applicable)

Helpdesk & On-site

Same-day remote; on-site dispatch in service regions.

  • Québec City
  • Rimouski
  • Montréal area

Asset Lifecycle

On/off-boarding, device provisioning, inventory.

  • Standardized builds
  • Security baselines
  • Decommissioning

Reporting & Reviews

Monthly exec summary; quarterly posture reviews.

  • Uptime & incidents
  • Patch compliance
  • Recommendations
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Bundle with Cybersecurity & BCDR

Endpoint Security (EDR) + Training

Modern EDR, phishing simulations, MFA/Conditional Access baseline.

  • 24/7 threat monitoring
  • Quarterly phishing campaigns
  • Hardening recommendations

Backup & Disaster Recovery

Off-site backups with monthly test restores and RPO/RTO targets.

  • Immutable/off-site options
  • Restore tests each month
  • RPO/RTO per site/workload
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SLA & Response Targets

We commit to clear response and resolution targets. Typical Managed IT SLAs include:

  • First Response: ≤ 15 minutes (business hours)
  • Urgent Outage: immediate triage, hourly updates
  • Standard Incident: next-business-day resolution target
  • Monthly Report: ticket stats, patch compliance, recommendations
Request Sample SLA
SLA and reporting example

Managed IT FAQ

Typically per-user or per-device monthly fees. We tailor packages to your size, technology stack, and compliance needs—so you get predictable, transparent costs.

Yes. While most issues can be resolved remotely, we also provide on-site visits for hardware support, complex troubleshooting, and projects that require hands-on work.

Absolutely. We integrate with your existing systems, applications, and workflows. If improvements or migrations are recommended, we’ll guide you through options without forcing unnecessary changes.

Our reports provide a clear snapshot of your IT health: system uptime, ticket resolution metrics, security events, patch status, and recommendations for proactive improvements.