Effective Date: November 1, 2025
Protection Ordinateur AS ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website (protectionordinateuras.com), use our services (e.g., full-stack development, managed IT, cybersecurity), or interact with us. We comply with Quebec's Act respecting the protection of personal information in the private sector (Law 25) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Our Privacy Officer, [Your Name/Title], oversees compliance. Contact: support@protectionordinateuras.com.
1. Information We Collect
We collect personal information only when necessary and with your consent where required.
- From You: Name, email, phone, company details (via forms, consultations, support tickets).
- Automatically: IP address, browser type, usage data (via cookies/analytics like Google Analytics).
- For Services: IT logs, app usage data (anonymized where possible).
2. How We Use Your Information
Your information is used solely for legitimate purposes:
- Providing services (e.g., consultations, app development, IT support).
- Improving our site/services (e.g., analytics).
- Communicating with you (e.g., updates, billing).
- Legal compliance (e.g., Quebec Law 25 privacy impact assessments).
We do not sell your data.
3. How We Share Your Information
We share only as needed:
- Service providers (e.g., cloud hosts like AWS; bound by contracts under Law 25).
- Legal requirements (e.g., court orders).
- Business transfers (e.g., merger; you'll be notified).
Cross-border transfers (e.g., to U.S. servers) undergo privacy impact assessments per Quebec law.
4. Data Security & Retention
We use reasonable safeguards (e.g., encryption, access controls) to protect your data. Retention: As long as needed for services (e.g., 7 years for billing), then securely deleted. Breaches are reported to the Commission d'accès à l'information du Québec (CAI) if required.
5. Your Rights Under Quebec Law 25 & PIPEDA
You have rights to:
- Access, correct, or delete your data (request via email).
- Withdraw consent (impacts services).
- Opt-out of automated decisions (e.g., profiling).
- Portability (structured format).
- File complaints with CAI (quebec.ca/en/privacy) or OPC (priv.gc.ca).
Requests processed within 30 days; no fee unless excessive.
6. Cookies & Tracking
We use cookies for functionality/analytics. Manage via browser or our cookie consent tool. Third-party: Google Analytics (opt-out available).
7. Children's Privacy
Our services are not for children under 14. We do not knowingly collect their data.
8. Changes to This Policy
We update this policy periodically. Changes posted here; major ones emailed. Continued use = acceptance.
Questions? Contact our Privacy Officer at support@protectionordinateuras.com or 514-970-5667.